Refund policy
Returns & Refund Policy
We want you to love your Hollow Queen pieces as much as we loved creating them.
Returns
You have the right to return your order within 14 days of receiving your item.
To be eligible for a return:
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the item must be unworn, unused, and in its original condition
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the item must not be damaged or washed
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proof of purchase is required
Customers are responsible for return shipping costs.
Please contact us before sending back any items at:
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 14 days after delivery.
Please include:
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your order number
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a short description of the issue
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clear photos of the product
In these cases, we will offer a replacement or refund at no additional cost.
Non-Returnable Items
We do not accept returns for:
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worn or washed items
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items damaged after delivery
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personalized or custom-made products
Refunds
Once your return has been received and inspected, you will be notified about the approval of your refund.
Approved refunds will be processed to your original payment method within a few business days.
Important Note
As many of our products are made to order through print-on-demand production, we kindly ask customers to carefully review sizing information before purchasing.