Shipping policy
Shipping Policy
Processing Times
All Hollow Queen products are made to order through print-on-demand production.
Please allow 2–7 business days for processing before your order is shipped.
Processing times may be longer during holidays, sales, or high order volumes.
Shipping Times
Estimated shipping times may vary depending on your location.
Typical delivery times:
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Germany: 3–10 business days
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Europe: 5–14 business days
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International: 7–21 business days
Please note that these are estimated delivery times and delays may occasionally occur.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order size.
Tracking Information
Once your order has been shipped, you will receive a tracking link via email if tracking is available for your shipment.
Customs & Import Taxes
International customers may be responsible for customs fees, import duties, or taxes charged by their country.
Hollow Queen is not responsible for these additional charges.
Lost or Delayed Packages
We are not responsible for delays caused by postal services, customs, weather conditions, or other circumstances outside of our control.
If your package appears to be lost, please contact us and we will do our best to assist you.
Incorrect Address
Please make sure your shipping address is correct before completing your order.
We are not responsible for orders shipped to incorrectly entered addresses.
Damaged Packages
If your order arrives damaged, please contact us within 14 days of delivery with photos of the damaged item and packaging.
We will work with you to resolve the issue as quickly as possible.
Contact
For shipping-related questions, please contact: